My line managers – love them or hate them! “Of all the 1-2-1 conversations I’ve had with my line managers over the years, those that stand out clearly were timely, evidenced and positively focused on my learning and development” This…

Attributed to Peter Drucker, the remark ‘Culture eats strategy for breakfast’ is so true. The first tip about nurturing the right culture overshadows everything else. All ten of these tips focus on developing a supportive culture. Work with your people…

If your people are confused, anxious or frustrated… if your projects are inconsistent, with false starts and a lack of commitment… then you need to do something! What you need to change is the people – not the individuals themselves…

Customer service is not my area of specialism, but it is important to your business and mine, regardless of the sector we are in. The events described below are true, although I have mentioned no names. I recently had a…