The ‘Black Lives Matter’ movement has put equality into the spotlight in a way not seen since the death of Stephen Lawrence in 1993. The Equality Act 2010 pulled together a mass of legislation on diversity but it is clear…Read More
Diversity and ‘Black Lives Matter’
The 2010 Equality Act pulled together 116 separate pieces of existing legislation. It now covers nine ‘protected characteristics’ (age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation). Recent events have brought…Read More
Line Managers – love them or hate them?
My line managers – love them or hate them! “Of all the 1-2-1 conversations I’ve had with my line managers over the years, those that stand out clearly were timely, evidenced and positively focused on my learning and development” This…Read More
Top tips for engaging and motivating your people.
Attributed to Peter Drucker, the remark ‘Culture eats strategy for breakfast’ is so true. The first tip about nurturing the right culture overshadows everything else. All ten of these tips focus on developing a supportive culture. Work with your people…Read More
Problems managing change?
If your people are confused, anxious or frustrated… if your projects are inconsistent, with false starts and a lack of commitment… then you need to do something! What you need to change is the people – not the individuals themselves…Read More
Thoughts on customer service
Customer service is not my area of specialism, but it is important to your business and mine, regardless of the sector we are in. The events described below are true, although I have mentioned no names. I recently had a…Read More