Top tips for engaging and motivating your people.

Attributed to Peter Drucker, the remark ‘Culture eats strategy for breakfast’ is so true. The first tip about nurturing the right culture overshadows everything else. All ten of these tips focus on developing a supportive culture. Work with your people…

Read More

Problems managing change?

If your people are confused, anxious or frustrated… if your projects are inconsistent, with false starts and a lack of commitment… then you need to do something! What you need to change is the people – not the individuals themselves…

Read More

Thoughts on customer service

Customer service is not my area of specialism, but it is important to your business and mine, regardless of the sector we are in. The events described below are true, although I have mentioned no names. I recently had a…

Read More