Top tips for engaging and motivating your people.

Attributed to Peter Drucker, the remark ‘Culture eats strategy for breakfast’ is so true. The first tip about nurturing the right culture overshadows everything else. All ten of these tips focus on developing a supportive culture. Work with your people…

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Problems managing change?

If your people are confused, anxious or frustrated… if your projects are inconsistent, with false starts and a lack of commitment… then you need to do something! What you need to change is the people – not the individuals themselves…

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Thoughts on customer service

Customer service is not my area of specialism, but it is important to your business and mine, regardless of the sector we are in. The events described below are true, although I have mentioned no names. I recently had a…

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How do you manage your culture?

“How we do things round here” neatly defines organisational culture. But in many organisations “we” don’t all do things in ways that align. Ask yourself the question “How many of my people will react in the best way (for the…

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What (and who) makes people feel valued?

Over the past 12 years I have interviewed hundreds of people in organisations across a range of sectors. It has fascinated me that when asked about what makes them feel valued they most often respond by describing simple thanks and…

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